Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, protect, and share your personal data when you use our website and services. We are committed to ensuring the privacy and security of your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

Our company acts as the data controller for the personal information collected through our website and services. You can contact our Data Protection Officer at dpo@example.com.

3. Personal Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and company name.
• Account Information: Login credentials and account preferences.
• Transaction Data: Purchase history, billing information, and payment details.
• Technical Data: IP address, browser type and version, device information, and cookies.
• Usage Data: Information about how you use our website and services.

4. How We Collect Your Data

We collect your personal data through:

• Direct interactions when you fill in forms on our website
• Automated technologies such as cookies and similar tracking technologies
• Third parties or publicly available sources

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services
• To process and fulfill your orders
• To communicate with you about our products and services
• To improve our website and services
• To comply with legal obligations
• To send you marketing communications (with your consent)

6. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To fulfill our contractual obligations to you
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To operate and improve our business and services
• Consent: For marketing communications and cookies (where required)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All sensitive personal information is encrypted both in transit and at rest.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements:

• Order and transaction data: 7 years (legal requirement)
• Marketing data: Until you withdraw consent
• Account information: Until account deletion or inactivity period

9. Your Rights

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision making and profiling

To exercise these rights, please contact us at privacy@example.com. We will respond to your request within 30 days.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through our Cookie Consent Banner.

11. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@example.com
Address: Your Company Address
Phone: Your Phone Number

16. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority.